Privacy, Return & Store Policies

QUOTATION POLICY

We welcome phone, mail, fax or email requests for written quotations, from insurance companies and loss adjusters, corporations, businesses, government and semi-government bodies, councils, indigenous bodies and international agencies. We will be happy to supply written quotes to individuals for private use, if they mail, fax or email us a request with full details of contact and residential addresses.

 

If the quote is for insurance purposes, please understand we will NOT quote inflated prices. We will quote our normal competitive retail prices, because anything else may be considered fraudulent. We will NOT send written quotes to individuals who phone us.

RETURN & REFUND POLICY

Johnny Appleseed GPS understands that sometimes you may need to return something you have purchased from us (either in-store or online). To help with this, we have set out below the Johnny Appleseed GPS Returns Policy which explains key points that you should be aware of.

 

Our Returns Policy includes the rights you have under the Australian Consumer Law (if you are a consumer), and does not seek to exclude or limit these. If you are a consumer under the Australian Consumer Law:

  • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  • Your rights under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law does recognise that the relevant time period for which a remedy may be available can vary from product to product, depending on factors such as the nature of the product and the price. Johnny Appleseed GPS adopts the same approach. As you can appreciate, the type of remedy we can offer you may also vary depending on how long it takes you to return the product to us.
  • Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.

HOW TO RETURN A FAULTY ITEM

If you suspect your item is faulty or not working properly, please call us on 1800 477 477 so that we can offer troubleshooting advice over the phone. For a lot of products, we can resolve issues over the phone by offering remote support, or assisting with firmware updates. If you prefer, you may bring your product into any of our stores to be assessed. Alternatively, you can post your product back to any of our stores for assessment. If a fault is found, you are welcome to ask us (Johnny Appleseed GPS) to handle the warranty process for you, or to deal directly with the manufacturer which can be quicker in some situations. In order to obtain any remedy from us, you must provide us with proof of purchase. This may either be a receipt we issued, or bank statement/credit card statement clearly showing the amount which corresponds to the purchase price, and that shows Johnny Appleseed GPS was the merchant.

WHO PAYS FOR FREIGHT?

Any expenses relating to returning your product to us will normally have to be paid by you. We will pay the return costs to send the repaired/new item back to you, but reserve the right to charge for return freight if you send a non-faulty item back to us.

CAN I RETURN AN ITEM IF IT IS NOT FAULTY?

As a retailer we are not obliged to accept return of goods purchased at our store unless required under Australian Consumer Law. We do not have to accept returns if you changed your mind, found it cheaper somewhere else, decided you did not like the purchase, or had no use for it. Please make your choice with this in mind.

 

We can only accept non-faulty goods for return in the following circumstances:

  1. You have a valid receipt or other proof of purchase with this store and
  2. You were offered a return acceptance within a particular time frame, by the sales person at the time of purchase. You will need to have a careful record to prove this, and the goods must be complete with all packaging and accessories, and in as-new condition.

If you wish to request your non-faulty product outside of the above conditions, our Store Manager may consider your request, and determine a re-stocking fee based on the conditions of the goods, and date of purchase. At our prerogative, any refund agreed upon, may be in a form other than cash or credit/debit card reversal, for example cheque or bank transfer.

 

For more information on your consumer rights, please visit www.consumerlaw.gov.au

PRICE MATCHING POLICY

  • We will respond instantly via chat during business hours (9am – 5pm AEST).
  • Outside these hours, expect a reply early the next business day (To ensure the fastest possible response, if we are offline, please quote the retailer and price, and include a link if appropriate).
  • The item must be in stock at the other price elsewhere. We will confirm this.
  • We will take into consideration freight charges, and compare with ours for a realistic comparison.
  • We do not typically match eBay pricing, unless the stock is purchased from genuine Australian dealers.
  • We do not match pricing from overseas resellers.
  • We will do our best to match a price, however cannot always. If we cannot match the price, we will explain why this is the case.

OUR 30 DAY "PERFECT FIT GUARANTEE" RETURN POLICY

You may return any RAM product you have purchased to us, that is not faulty, in its original condition within 30 days from the date it was purchased and receive a refund (minus any shipping paid including return postage). The perfect fit guarantee is for RAM MOUNT Products only and excludes all other brands. In order to take advantage of this, you can return your item(s) with proof of purchase, in person, to your closest Johnny Appleseed store, or you can post the item(s) to us in the same condition it was received with all original parts.

 

If you would like to return your purchase for any reason, details of our return’s guidelines are outlined below. If returned goods do not meet these criteria, a refund will be declined and we will return the products to you.

  • RAM MOUNT Products must be returned within 30 days from the date of purchase.
  • RAM Mount must be returned in original condition with all included parts
  • RAM "Perfect Fit Guarantee" does not include commercial quantity orders (orders exceeding $1000)

REFUNDS

We will issue a refund for the price you paid for the products within 10 working days of the date we receive the returned item(s).

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